I really like screen popping!
Screen pop contacts from any database, when a call comes in the agent will have all the necessary contact
details at their disposal.
But some colleagues are never in the office or at home
If a colleague is away from their desk or out the office, add their mobile phone to your speed dial
on the DSS then you can call them wherever they are; on site, on the move or alternatively
send them an SMS
* direct from your DSS.
What’s so special about Hot Keys?
Using hot keys the keyboard acts as a shortcut instead of the handset.
There are many hot keys; drop, hold, answer a call, even access your directory.
Hot key is the quickest way to operate.
Highlight a phone number from anywhere, a word document or web page and hit a hot key to dial the number.
Configure another hot key can pop up your outlook contact list to your display.
Can I integrate Phone Mangaer with software developed in-house?
In an environment where software used by staff is written in-house, interaction with the phone system
can be quickly integrated behind the scenes to improve the users telephony experience.
The .NET and ActiveX controls provide complete control over the users telephone as well as providing
easy access to events that inform the application of calls at the extension and changes to agent status.
Dialler Toolbar
Using the customisable toolbar, buttons and shortcuts can be setup for the most common outbound dialler
tasks. This means calls are processed faster and agent productivity can be increased further.
Buttons can be programmed for call disposition, control of agent stats, booking of dialler call backs
and more...
Custom tagging of recordings
Phone Manager Professional can be used to tag call recordings† with information specific to the call such
as Order Number or Account Number. This information is then fully searchable on the
call recording platform.