Talking to colleagues

The primary solution for customers of Xarios Phone Manager is viewing the status of other colleagues, primarily those in different departments, different buildings or working from home. Agents in different places no longer investigate whether a colleague is away from their desk, on a call, in wrap up or free. Phone Manager investigates for you, constantly monitoring and screening their current status. If you need to contact someone, Phone Manager icons illustrate your workforce and shows you who is unavailable and why, and equally important who you can contact instead.

How will it save time?

Ok, if you can shave seconds down on your average call time you are freeing more time for other areas. More time in wrap-up leads to accurate recording of information from that call. Contact the right person quickly, maybe because you’ve got an important client on hold for them.

All my contacts in one place

Phone Manager centralises all your contacts so that you can always find the person you're looking for. Phone Manager downloads the Inter-Tel system speed dial list and allows you to add your own contacts. You can quickly search for all or part of a name/number and the Phone Manager directory will return the results, so that all you need to do is pick one and click the dial icon to make the call.

I want more information about the call and the caller

The screen banner gives you basic information and controls of the call/caller. For more screen popping look at Professional and Professional Integrator.

How can I get the best out of my Phone Manager?

Any questions or queries please contact us. You can get the best out of Phone Manager from your Application Server. Combine Phone Manager with Xarios Call Recorder and Xarios Progressive Dialler.

Please contact your authorised Inter-Tel reseller to discuss how you can get the most out of Phone Manager.