All the features of Professional but with the added benefits that all Team Leaders should want!

• Add Hunt Groups to the DSS window to keep track of calls queuing / waiting.
• Add up to 250 items to the DSS window
• Continuously silent monitor your agents
• Remotely change agents' DND/FWD states
• Log agents in/out
• Send agents messages
• Barge in and even steal calls.

Team Leader is designed to give a real-time overview of what staff are doing and provides the user with the ability to make changes to other users states.