How does this make me a Team Leader?

With Phone Manager Team Leader the user can supervise general activity taking necessary actions in times of need.

Phone Manager Team leader allows you to view and monitor hunt groups. Providing real-time information, viewing hunt groups and viewing calls means a team leader can react to a queue of calls and move agents from one group to another.

A team leader can change the status of an agent.

Team Leader provides extended control over agents and is aimed at supervisors in a contact centre environment. Silent monitoring of calls allows you to supervise your staff and determine which agents may need coaching.

A team leader can have all the control they want over an agent!