About Xarios Support
Xarios Support Services are focused on
delivering a complete portfolio of services in support of the
Xarios product range. The service delivery is typically provided by
Xarios accredited Solution Providers and Reseller Partners, backed
up by the Xarios Support Services team. Additionally we can
provide support services directly to the reseller's end user /
customer via the reseller partner.
Support Desk
The Xarios Support Desk provides a Monday to
Friday 09:00 to 17:00 first point of contact for proactive service
handling and problem resolution. From 17:00 calls may be
re-directed to an out of hours support desk
Product Support assists with the most
challenging service incidents and liaises with our research and
development teams. In addition, a range of advanced remote
management tools can be deployed to assist in identifying issues
before they become service affecting.
Service Delivery
Xarios engineering staff work with the service
desk to ensure rapid service incident resolution. A continuous
training program covering both technical and customer service
skills ensure our engineers are the best in the industry.
Channel Sales Support
The Xarios Channel Sales Support team provides
pre-sales support and bid management. The Sales Support team has a
range of skills from business exploration through to detailed
product knowledge.
A team of Product Specialists and Solutions
Architects work with Channel Sales Support to lead new product
introduction activities and assist with the design and
implementation of large complex solutions.