IVR
Interactive Voice Response
IVRs are a commonly used technology to automate the interaction
with a customer over the phone. Investing in
IVR solutions to automate tasks provides two
key benefits; cost reduction & improved customer
service.
IVRs use technology such as DTMF, Text-To-Speech & Voice
recognition to provide the end-user with easy to use and feature
rich interface. Many people use IVRs on a day to day basis,
some of the most common uses of IVRs are:
- Checking a bank / credit card balance
- Paying a bill over the phone
- Querying inbound callers for details to send them to the
correct place
- Verifying who users are with customer numbers and pins
- Fulfilling queries automatically over the phone
Xarios provides two different types of IVR solution:
Ready To Use Applications
Xarios provides a range of off the shelf ready to use IVR
applications. These applications are designed to provide
commonly used IVR features at a lower cost than having a customised
solution written from scratch. Each of these applications
provides specific functionality and can be configured for each
implementation.
Ready to use applications:
All Xarios IVRs can interface using ISDN or SIP technology
directly to a telephone system or network provider.
Custom Development
As well as providing commonly used off the shelf solutions,
Xarios provides a comprehensive custom development service that can
design, develop, implement and support an IVR specific to any
requirement. These custom IVRs can be based on SIP or ISDN
technology and can be implemented using DTMF, Text-To-Speech or
Voice recognition to ensure a quick and easy to use experience for
your customers.
Click here for more information on
customised IVR solutions.