Integrated Solutions
Get the most out of a recording solution by integrating features
into front end and back end systems
Using the APIs available the call recording solution can be
moved from a standalone system to an integrated part of your day to
day systems.
Calls can be tagged with customer specific information such as
reference numbers and order numbers making finding the right call
easy. In addition, search and playback can be implemented
into to your own database front end giving direct access to
recordings to people that need it.
"By integrating the recorder with our Oracle CRM we now tag
patient and case information against calls to ensure we only record
the calls we need to"
Gareth Baxendale, Benenden Healthcare