Custom IVR Solutions
For many customers an off the shelf IVR package is simply not
good enough. They require a completely bespoke solution that
is customized to their exact requirements. This usually means
integrating with existing database and CRM systems to provide a
seamless solution that links all areas of the business.
Design & Implementation
Xarios have a team of experienced IVR designers and developers
that can provide a tailor made solution. All custom IVRs
start with a requirements meeting where the features and call flow
for the proposed IVR are drawn up.
Commonly implemented features:
- Real-time database integration to provide customers with up to
date balances, fault progress etc.
- DTMF integration to prompt users for information such as
account numbers, order numbers etc.
- Text-To-Speech to read back information to the customer and
automate the interaction
- Voice recognition to prompt users for their responses
verbally
Once the requirements have been confirmed by both parties, a
development team is put together to implement and test the solution
ready for deployment.
Installation & Support
Xarios' custom service doesn't stop at implementation. Our
engineers will install and test the IVR system onsite and can back
up the implementation with both hardware and software support
contracts. We understand that our solutions are key to our
customer's businesses. We offer round the clock support with access
to trained engineers that can fix problems quickly and
efficiently.