Debt Management
The Debt Management industry faces strict regulation in addition
to FSA compliance.
As members of DEMSA or the Debt Management Forum you will sign
up to a code of conduct that requires your staff to follow strict
rules of engagement when offering advice to your customers. When
you are then audited, it is important to demonstrate to the
regulator that you train your staff well, that you audit your staff
and that your supervisors in turn are audited.
The Xarios Call Recorder Quality Assessment module contains a
task list generator called a Workflow that assigns your supervisors
with a given quantity of staff call reviews to complete by a given
date each month. During the call, the supervisor can complete a
customizable call scoring questionnaire and the resulting reports
can provide you with clear evidence to the regulator that you are
following the code of practice you subscribe to.
With our latest Campaign Manager software you can
create a range of outbound calling campaigns to improve staff
productivity.
Whether it's debt collection, pack chasing or immediate callback
to a web enquiry, Campaign Manager will boost your
teams performance.
Have a look at a case study
here from your industry sector