Mitel 5000
The Mitel 5000 Communication Platform is a IP / TDM phone system
that offers fantastic features at a low price. Xarios have
been working with the 5000 series and its predecessor, the Axxess,
for well over 10 years and have industry leading experience with
integration using the 5000's OAI protocol. Xarios offer a
complete range of CTI based solutions to help any 5000 / Axxess
customer get the most out of their telephone system. Our
solutions include productivity enhancing tools such as the Campaign Manager and easy to use
feature rich applications like the Call
Recorder and Phone Manager. When combined with
the 5000 these solutions make an unbeatable package in this market
space.
Gold Mitel Solutions Alliance Partner
Xarios are a gold member of the Mitel Solutions Alliance.
All Xarios products are tested and certified by MSA staff and have
been added to the Mitel portfolio so that you can purchase your
Xarios solution along with your Mitel phone system.
ISDN, Analogue & IP Call Recording
Xarios support ISDN (PRI & BRI), Analogue and SIP call
recording on the 5000 and can mix and match these technologies to
suit each customer. Xarios recording solutions come as a
complete turnkey solution that connect directly to the 5000's OAI
interface and provides customers with every piece of information
possible about each call recorded.
Xarios' link with the OAI interface means that recording
solutions can self-learn all they need to know about extensions,
users and trunks on the telephone system and can keep doing this so
that administration is kept to a minimum.
For more information about the features and scalability of
Xarios recording solutions, click here.
Desktop CTI - Phone Manager
Phone Manager is a feature rich desktop computer telephony
client that provides 5000 series users with complete control of
their telephone interactions direct from their computer.
Phone Manager comes in four different license levels depending
on user requirements. Each license level contains the
features of the level before plus more. The standard version
is available as part of a new 5000 series purchase.
Phone Manager Versions:
-
Standard
- Outlook Integration
-
Professional
- Team Leader
|
Provides call control and status visibility for up to 250
users
Adds TAPI support, screen popping, status
synchronization and call data logging for Outlook
Adds application integration for many more applications including
salesforce.com, Dynamics CRM etc.
Provides supervisor features to be able to remotely control the
status of other users
|
For more information about the features and usability
of Phone Manager, click here.
Interactive Voice Response
IVR solutions are designed to automate the interaction between
customers and your business in ways that benefits both
parties.
IVRs can:
- Offer 24 hour service to customers when call centers and
offices are closed
- Automate common tasks such as checking balances, order statuses
and paying bills
- Prompt the user for information while they are queuing so that
agents can spend more time helping rather than identifying
customers
Xarios offer a range of IVR solutions both off the shelf
and completely customized to suit each customer.
For more information about the IVR solutions Xarios has to
offer, click here.
Multi-Site Visibility & Integration
Using the Mitel CT Gateway, Xarios can provide recording
& CTI solutions that sit across multiple 5000 systems.
Where systems are situated in adjoining buildings or are
geographically separated, Xarios can provide solutions with
features and visibility across the telephone system network.