Xarios Interactive Voice Response (IVR) solutions offer a sophisticated self-service environment, automating activities to improve your customer experience. By handling common requests automatically, the capacity to handle customers is increased, reducing wait times and freeing up employee’s time to handle more complex issues.
Historically, IVR deployments were the reserve of large complex contact centres and enterprise environments – Xarios Technologies brings this functionality to the SMB, in a package that is both flexible and cost-effective.
IVR solutions can be implemented in one of two ways; using one of our off-the-shelf applications or with a fully customised solution, tailored exactly to your requirements. IVR solutions can be virtualised and scaled to meet any requirements.
We would all love to answer every customer call immediately, however, that's not always the reality for many businesses.
With Xarios Q-Minder IVR you can keep your customers happy even during your busiest periods, never lose a customer to long wait times again.
- Give the option to be called back rather than hold
- Reduce lost calls to your business
- Manage spikes in call traffic
- Easy to install and manage