Xarios' Dimensions is a cloud-based call analytics platform for informal contact centers, allowing you to monitor customer experience and manage staff using historical call data and wallboards that update in real-time and show live call & user data.
Monitor Customer Experience & Service Levels
The more you know about your business communications the easier it becomes to gain results.
With Dimensions call reporting, you can monitor staff performance and customer experience, make it personal using Dimensions filter reports to display only data relevant to you.
Anywhere, anytime, managers can use historic reports to track staff performance and compare users' productivity.
Completely customizable to keep track of your live performance
Our Wallboards can be used to draw your attention to possible issues in real-time. Use configurable alarms to alert managers and make intelligent decisions.
By tracking live information on active calls, Dimensions enables you to make informed changes and avoid waiting calls transitioning into abandoned calls and lost revenue.