Grid Tiles *
Grid tiles allow you to simultaniously view the status' of all the agents, or in specific hunt groups on your system.
Grid tiles provide status and summarized information about different devices on the telephone system. Grids are available to display the status of extensions, agents*, trunks and calls on the system.
This also allows a manager or supervisor direct control over the agents, you can change DND status', log agents in or out, call them and enter/exit wrap-up states.
* Requires ACD reporter licenses
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