Call Analytics

In-depth reporting with real-time statistics that display live agent & call status information

Call Recording

Securely store all your calls and then easily locate, replay, share recording or integrate with internal systems

Unified Communication

Visibility of status, directory access, instant messaging & control over status using desktop & mobile clients

Cloud Solutions

Our hosted solutions are available for UCaaS & CPaaS service providers. For more information, please visit the Xarios Dimension website.

On-Premise Solutions

Xarios provides on-premise solutions for Mitel’s MiVoice Office & MiVoice Business platforms. For more information, please visit the Xarios Application Suite website.

Products

Dimensions

Hosted business & call center analytics with in-depth reports, supervisor dashboards & live wallboards.

MiVoice Office Application Suite

A complete recording, analytics & unified communications solution for Mitel’s MiVoice Office 250 communications platform.

CRM Communicator

Unified communications & CRM integration for Mitel’s MiVoice Business communications platform.

Xarios Call Recorder

Fully integrated on-premise call recording solution with evaluation & compliance support.

Call Analytics

All businesses communicate with customers over the phone, whether in a formal contact centre environment or an informal office environment. Our call analytics software provides the tools to analyse customer experience and monitor staff in real-time, with live calls/states or over time using our reporting packages. Analysing call traffic and service levels provides valuable insights into how and when your customers are communicating, making it easy to spot trends and improve performance by making statistic driven decisions.

Call Recording

Call recording is a ‘must have’ application for any organisation. It enables quick and confident dispute resolution, as well as the option to review calls for training and mentoring purposes. Our solution is an easy to use, secure voice recording platform for SIP, ISDN & Analogue sources. It has a range of features to make finding the right recording a simple process and integrates with other Xarios products to provide a seamless user experience.

IVR

Interactive Voice Response (IVR) solutions offer a sophisticated self-service environment that automates repetitive telephony activities in a way that improves the customer experience and delivers a tangible return on investment. By handling common customer requests automatically, customers no longer have to wait in queues and employee time can be freed up to handle more complex issues.