Introducing Phone Manager for Salesforce


Salesforce Lightning Integration

Mitel Phone Manager can now be used in conjunction with your Salesforce Lightning applications, providing users with direct control over their MiVoice Office 250 telephone from within the Salesforce Lightning interface. Feature include:

  • Dialing – Initiate calls from within Salesforce contacts
  • Call Information – View detailed call information including Caller ID, Speed Dial Name, Hunt Group (Queue), DID, and Transferred From
  • Call Control – Control calls from within Salesforce; Make Calls, Hold/Retrieve, Answer/Clear – All from within the Salesforce user interface
  • Screen Pop – Screen-pop Salesforce records where there is a telephone number match
  • Call Logging – Automatically log telephone calls as tasks against matched Salesforce records

Phone Manager can be added as a Utility to any Salesforce Lightning application. Appearing as a ‘Phone’ option at the bottom of the user’s screen, Phone Manager is embedded right into the heart of the Salesforce environment, providing users with direct control over their telephone without having to leave Salesforce.

Once integrated, Phone Manager simplifies each user’s interaction with their telephone. The intuitive interface provides easy access to answer, hold, and retrieve calls. With centralized configuration and no client-side installation required, Phone Manager for Salesforce Lightning is simple to deploy and easy to use.

Documentation Datasheet

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