Real-Time Insights at Your Fingertips

At Dimensions Technologies, we’re constantly innovating to help our partners and their clients stay ahead in an increasingly connected world. That’s why we’re proud to introduce the Dimensions Personal Dashboard — a game-changing tool built to empower agents with real-time visibility and actionable insights like never before.

Built for Agents, Backed by Innovation

Designed specifically with frontline users in mind, the Dimensions Personal Dashboard offers unparalleled control and customization. Agents can now manage calls, monitor queues, and optimize customer interactions — all from one intuitive interface.

Key Features That Drive Performance

• Real-Time Metrics That Matter Get instant visibility into company-wide performance indicators. Monitor call volumes, abandoned calls, and agent availability to make smarter decisions in real time. Visual status icons help clarify agent status instantly.

• Smarter Call Categorization & Reporting Streamline post-call workflows with easy-to-assign dispositions by user, group, or call direction. Red indicators flag un-dispositioned calls so nothing gets overlooked — keeping your data clean and accurate.

• Never Miss an Opportunity Track missed or abandoned calls with customizable views. Apply filters to focus on calls relevant to your role or team, ensuring every callback is prioritized and no lead slips through the cracks.

• Agent-Driven Queue Flexibility With user-controlled queue memberships, agents can opt in or out of queues (when allowed) to respond to changing workloads. Admins retain oversight, balancing agility with operational control.

• Robust Reporting & Analytics Whether you need a real-time overview or long-term trend analysis, the dashboard offers both live monitoring and historical reporting. View performance via dashboards or wallboards, and dive deep into data for strategic insights.

• Fully Configurable to Your Needs From layout preferences to permission settings, the Personal Dashboard is fully customizable. Whether you’re an agent personalizing your experience or an admin managing organization-wide settings, the flexibility is built in.

At Dimensions Technologies, our mission is to develop cutting-edge communication solutions that help businesses thrive in the digital age. The Personal Dashboard is just the latest in our ongoing effort to empower users, support resellers, and deliver tools that enhance every conversation.

Want to learn more?

Visit us at www.dimensionstechnologies.com

For media inquiries, contact:
Bill Perkins
Email [email protected]
Phone +1 888 927 4671

Dimensions Technologies – Developing Tomorrow’s Conversation.