At Dimensions Technologies, we are committed to building smarter, more flexible communication solutions that empower businesses to thrive. Our latest updates bring significant enhancements across reporting, automation, device provisioning, and industry engagement. Here’s what’s new.

Enhanced Reporting with Configurable Child Fields

We’re proud to introduce a major upgrade to some of our historic reports: the configurable Child Field option. This feature adds a new level of granularity and flexibility to the way organizations analyze their data.

• Granular Insights: Drill down into individual agents or queue-level activity for a clearer understanding of performance.
• Customizable Reporting: Select the Child Field that aligns with your reporting goals and business requirements.
• Seamless Scheduling: Reports with Child Field data can be included in scheduled emails in Excel format, delivering insights directly to your team.

Whether monitoring agent performance or queue activity, this enhancement makes historic reporting smarter, easier to interpret, and more actionable.

Automating Workflows with Disposition Webhooks

We are excited to introduce the Disposition Webhook for Dimensions Web Client users. This feature allows you to automatically update CRMs or third-party applications based on call outcomes—removing the need for manual intervention.

Key highlights include:

• Configurable Data Fields: Ensure that every field transmitted matches your unique business processes.
• Automated CRM Updates: Dispositions can instantly update Salesforce, or any other compatible CRM, improving efficiency.
• Call Recording Links: When available, a direct web link to the recording is included for fast access.

This webhook makes post-call workflows faster, more accurate, and fully aligned with your organization’s needs.

Zero-Touch Provisioning for Cisco and Avaya Phones

We are pleased to announce that Cisco and Avaya phones are now supported by our Zero-Touch Provisioning service. With this enhancement, businesses can bring legacy hardware into the cloud without replacement costs.

Benefits include:

• Centralized Directories: Manage company contacts in one place across all supported devices.
• Centralized Keymap Configuration: Apply consistent key layouts across your fleet of phones.
• Effortless Migration: Integrate existing Cisco and Avaya phones into a modern cloud environment.

This update ensures your legacy hardware enjoys the benefits of simplified management, streamlined deployment, and reduced operational overhead.

See Us at Contact Centre Expo 2025

Dimensions will be exhibiting alongside our distribution partner Fuse 2 at the Contact Centre Expo 2025. Join us for:

• Live Demonstrations of the full Dimensions 3CX platform, including dashboards, reporting, and post-call webhooks.
• A Sneak Peek at upcoming AI-driven features that will make contact center operations even smarter.
• Expert Guidance from the Dimensions and Fuse 2 teams on maximizing the value of your communications strategy.

We look forward to showcasing how Dimensions can transform communications for your business.

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About Dimensions Technologies

Dimensions Technologies is a communications SaaS provider dedicated to delivering cutting-edge tools that empower businesses to succeed in the digital era. With a strong focus on innovation and customer support, we provide our partners with unrivaled solutions for smarter, more efficient communications.

For media inquiries, please contact:
Bill Perkins
📧 [email protected]
📞 +1 888 927 4671

Visit us at www.dimensionstechnologies.com to learn more.